1.Who is Global Connect Network?
Global Connect Network is a company specially created to maintain and to consolidate the cultural and traditional links of the Romanian Americans and their homeland. Global Connect Network is the company founded to serve viewers of Romanian birth or descent, to promote the values of the Romanian cultural and spiritual treasure, to attract young people to know and to preserve the national tradition in the spirit of multi-cultural co-existence and the inter-ethnic and inter-confessional dialogue
2.Who is GlobeCast?
Global Connect Network is proudly associated with the GlobeCast Company, a leading provider of satellite transmission and production services for professional broadcast, enterprise and internet content delivery. GlobeCast, the parent company of WorldTV, is the leading content management and delivery company. A subsidiary of France Telecom, GlobeCast operates a secure global satellite and fiber network to manage and transport 10 million hours of video and other rich media each year, providing ingest, aggregation, transmission and repurposing of content for delivery to direct-to-home satellite platforms; cable, IPTV, mobile and broadband head ends; as well as corporate and digital signage networks. Globe Cast’s fleet of SNG trucks deploys globally to support coverage of the biggest news and sporting events each year in SD and HDTV formats. The company has 12 teleports and technical operations centers and 20 offices in Europe, North and Latin America, The Middle East, Asia, Africa and Australia.
3.What is WorldTV?
WorldTV – a subsidiary of content management and delivery company GlobeCast – is the leading aggregator and distributor of international television and radio programming in America. WorldTV currently delivers more than 200 market-leading television and radio channels in 30 languages representing 35 countries from Europe, the Middle East, Asia and Africa, via Direct-to-Home satellite on Galaxy 19. The signal can be received at your home with a WorldTV Home Satellite System.
4.What is the difference between FTA (Free-to-Air) and Encrypted channels?
FTA (Free-to-Air) channels are unscrambled. This means they can be received with a DVB compliant MPEG-2 receiver package. Encrypted channels are scrambled, and require a monthly subscription in addition to the home satellite system purchase price.
5.What is a Smartcard?
A SmartCard is a credit card-sized key with an embedded microchip, which allows subscribers to view encrypted programming. When a viewer orders an encrypted program, a SmartCard is “matched” to that viewer’s receiver ID. When the correct SmartCard is inserted into the receiver, an authorization is performed via satellite, and the subscriber will be able to view the requested programming. To activate your new SmartCard, please contact our Customer Service at 1-877-686-8248.
6.What is a standard installation?
A “standard residential installation” is home installation that requires no additional parts or labor beyond the basic items. Check with your independent installer to see if your home qualifies for a standard installation.
7.How much does installation cost?
The average cost of a standard residential installation is between $125 and $175. Please note that installation costs may vary according to region, the type of installation being performed, and the number of units you wish to install. Please call our Customer Service at 1-877-686-8248 to find an independent installer in your area.
8.Can I install the equipment on my own?
The home satellite system includes a manual detailing self-installation; however we recommend you to contact a local installer for a professional installation.
9.How can I order the equipment?
You may order your set-top box, remote control and dish by calling 1-877-686-8248 (24/7). A Customer Service Specialist will take your order and arrange to ship the home satellite system to you. A matched SmartCard will also be included for insertion into the set-top box to access the programming.
10.What forms of payment can I use to order the receiver package?
GCN accepts Visa, MasterCard, Discover, and American Express credit cards. We do not accept Diner’s Club, personal checks or cash. Money Orders and Cashier’s Checks are also suitable payment options. Please note that if you choose to pay by Money Order or Cashier’s Check, your order will not ship until your payment is received and proper authorization from the bank on which the check was drawn is complete.
11.How long will it take to receive the equipment
Global Connect Network ships home satellite systems via standard FedEx Ground service, which normally takes 7 to 10 business days. Please note that check and money order payments may slow your order, due to authorization procedures.
12.I would like to have the service available on more than one television in my home. Is this possible?
Yes, it is possible to have access on more than one television set. This will require purchasing additional receivers and additional monthly charges will apply. When you call our Customer Call Center at 1 877 786 8248 mention to the Customer Service Specialist that you would like to purchase more than one receiver for multiple televisions. Please check with your local installer to verify additional installation charges.
Additional Receivers. If you add additional receivers to your account, you may purchase a separate subscription for each one. GCN restricts the total number of receivers that may be purchased for a residence. If you need more than two receivers please check with our customer service representatives for availability.
13.I want to watch my local cable TV as well as GCN. Is this possible?
Yes, you can still subscribe to and watch your local cable TV service even if you have installed the Home Satellite System. Our receiver has a coaxial cable input/output which makes accessing your local service possible.
14.Does the Home Satellite System carry a warranty?
GCN warrants its systems to be free of defects in material and workmanship for the period of one year from the date of the original purchase. This warranty does not cover damage due to improper installation or use, lightning, accident, negligence, unauthorized service, incidental or consequential damages beyond the systems themselves.
15.I live in an apartment building. Can I still order the service?
Yes, you can! As part of the 1996 Telecom Act, the Federal Communications Commission (FCC) prohibits the restriction on placing antennas in owned or leased areas of Multi Dwelling Units (MDU). Because WorldTV service antennas are smaller than 1 meter in diameter, they can be safely and legally installed in apartment buildings and gated communities. If your condominium or homeowners’ association forbids you to install your receiver package please notify them of Section 1.4000 of the Rules and Regulations of the FCC. Additional information can be obtained by visiting the FCC website at: www.fcc.gov/cgb/consumerfacts/consumerdish.html.
GlobeCast WorldTV is the billing agent for various broadcasters including Global Connect Network providing you with direct-to-home programming by subscription. In order to continue receiving the satellite programming, you have agreed to pay the amount billed in advance of receiving the program services including payment of taxes and charges as required by law and regulation.
$25.00 SmartCard Activation Fee. You are responsible for a $25.00 Smartcard activation fee per Smartcard that is due either at the point of sale, or will appear on your first invoice. This fee also applies for replacements should you damage or lose the Smartcard.
You have been provided with a Smartcard that is designed to work only with your receiver. The Smartcard cannot be transferred and is the property of GlobeCast WorldTV. Tampering with the Smartcard is strictly prohibited.
Service Disconnection: If we do not receive your payment by the bill’s due date, your service may be disconnected without notice and is subject to a reconnection fee.
Late Fee: A monthly $5.00 late fee will be charged against accounts with outstanding payments.
Reactivation Fee: To reconnect cancelled subscriptions or accounts disconnected due to failure to pay, a $25.00 reconnection fee applies.
Returned Payment Fee: If any bank or other financial institution refuses to honor any payment, draft or instrument submitted for payment to your account, you will be charged a service fee of $30.00.
Explanation of Invoice: You will pay one month in advance, at our rates in effect at the time, for all services ordered by you or anyone who uses your receiving equipment. If you are activating your service for the first time, or if you decide to add services in the middle of your billing period, you will receive a prorated month charge for the services added.
GCN Promotions: Subscriptions acquired through Promotions and/or Pre-paid offerings are non-refundable and non-retroactive.
Vacation Status Fee: From time to time, our customers go on vacation or otherwise leave their place of residence for an extended period of time. At such times, a customer may request that their Service be put on hold until they return. In order to keep your account active and in good standing, avoid paying a reconnection fee of $25.00 upon your return, you agree to pay a monthly fee of $5.00 to place your account on “vacation status.” While your account is on “vacation status” and in good standing, you will not be charged the monthly subscription fee dues
You may cancel Service by notifying us a minimum of fifteen (15) calendar days in advance of the desired cancellation date. Your notice is effective on the day we receive it; however, you will still be responsible for payment of all outstanding balances accrued through the last calendar day of the month in which the cancellation notice is given. If you call on June 1 to cancel effective June 1, you will not be entitled a refund for the month of June. In addition, if you are paid through July, your service and your payment obligation will continue through the date in which you paid your subscription. No prorated refunds will be affected. There are no refunds to prepaid subscription services and periods. Your service will be cancelled upon expiration of your paid subscription.