1.WHAT IS INCLUDED WITH MY SET TOP BOX?

Inside the box when delivered to the customer is a silver Global Connect Network labeled IPTV set-top box. Accessories included inside the box are: a remote control, a wireless antenna, one set of 6-foot RCA A/V cables, an S-video cable and a 10-foot CAT5 cable. Also included is the Global Connect Network IPTV User Guide, Quick Set Up Guide, Break Seal Agreement along with a “Welcome to Global Connect Network” IPTV letter. We reserve the right to replace certain items contained in the box.

2.WHAT IS THE WARRANTY OF THE GLOBAL CONNECT NETWORK IPTV SET-TOP BOX?

As written in the NeuLion Break Seal Agreement that was included with your Global Connect Network IPTV set-top box. Limited Warranty: (a) NeuLion warrants to User that the Equipment will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase by User. A copy of the Break Seal agreement is included with your Global Connect Network IPTV set-top box.

3.IS THE GLOBAL CONNECT NETWORK SERVICE EASY TO USE?

Yes. Once set up, you will be able to use the remote control to navigate through easy onscreen menus and prompts in order to access the channels or VOD selections.

4.WHAT WIRELESS SPECTRUM DOES THE GLOBAL CONNECT NETWORK IPTV SET-TOP BOX USE?

The Global Connect Network IPTV set-top box recognizes the wireless-G technology, which is currently the most widely used router frequency. If you have an older router, such as wireless-B only, it is recommended that you upgrade to the newer and faster wireless “G” router. The Global Connect Network IPTV set-top also works with the newest, fastest and broadest in range router frequency, wireless “N”. When setting up the router configuration, choose “b & g mixed” or “mixed” for the best results.

5.INTERNET REQUIREMENT

To find out the speed of your current Internet connection and see if you have sufficient bandwidth for our IPTV service visit our website at Speed test You can also contact your ISP and ask what level of Internet speed you are currently subscribing to. See minimum requirements.

6.DOES THE GLOBAL CONNECT NETWORK IPTV SERVICE RECOGNIZE V-CHIP TECHNOLOGY?

No. Global Connect Network is working on developing enhancements that will allow more program filtering such as that which exists within the V-Chip technology. As these enhancements become available, Global Connect Network will advise their customers and provide more information on how to utilize these features.

7.HOW DO I MANUALLY SEARCH FOR AVAILABLE WIRELESS NETWORKS FROM MY SET-TOP BOX?

Press the yellow SETUP button on the remote in order to access the Network configuration screen. If you are watching a program, you will have to press the STOP button on the remote, and then press the SETUP button. Once in the Network Configuration screen, choose WLAN and press PLAY on the remote. Now press INFO on the remote and your set-top box will search for available wireless networks. Those without an asterisk do not require a WEP key and those with the asterisk do.

8.HOW DO I WATCH TWO DIFFERENT GLOBAL CONNECT NETWORK IPTV CHANNELS ON MORE THAN ONE TV AT THE SAME TIME?

In order to watch two different TV programs at the same time, you will need two set-top boxes. Call Global Connect Network Customer Service at 1-877-6868248 for deals available when purchasing more than one set-top box.

9.IS THE GLOBAL CONNECT NETWORK IPTV SET-TOP BOX COMPATIBLE WITH TIVO OR OTHER THIRD PARTY DVR RECORDING DEVICES?

At this time, the third-party DVR products do not provide the Global Connect Network program listings which allow the DVR to program future or timed recordings. When connected to a Global Connect Network IPTV set-top box, the TiVo DVR will record what is being played into it; however, timed recordings cannot be programmed and recordings will not have program information, making it difficult to use. If you have a TiVo box and would like further information, submit your inquiries to [email protected] This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

10.CAN I TAKE MY GCN SET TOP BOX WITH ME WHEN I TRAVEL?

Yes. As long as you have high-speed Internet access where you are and it meets the minimum speed requirement of 1.5 Mbps, the Global Connect Network IPTV set-top box is very easy to use while traveling.

11.ARE THE GLOBAL CONNECT NETWORK CHANNELS/PROGRAMMING CLOSED CAPTIONED?

The Global Connect Network IPTV service does not recognize the electronic codes used for closed captioning. Global Connect Network is working on developing enhancements that will allow for this type of feature to be available in the future. As these enhancements become available, Global Connect Network will advise their customers and provide more information on how to utilize these features.

12.DOES GLOBAL CONNECT NETWORK IPTV OFFER HIGH-DEFINITION CHANNELS?

No, at this time, our programming is all standard definition and is formatted for 4 x 3 TV viewing. If you have a hi-definition TV, you can set your TV format to stretch in order to fill out the TV screen. It is also recommended that you connect the Global Connect Network IPTV set-top box using the “green, blue and red” Component connections for the best quality picture. These “green, blue and red” Component cables are not included but are available at any local electronics store.

13.HOW DO I ACCESS PROGRAMS UP TO 48 HOURS IN THE PAST?

First access the Global Connect Network EPG screen, then find the channel you’d like to view and highlight that channel. Press the DOWN arrow on the remote twice, once a program is highlighted in blue, start pressing the UP arrow on the remote. You will start going backwards in the EPG. The programs available to view will be white bolded lettering. Once you find a program you would like to view, press the PLAY button on the remote.

14.HOW DO I WATCH TWO DIFFERENT GLOBAL CONNECT NETWORK IPTV CHANNELS ON MORE THAN ONE TV AT THE SAME TIME?

In order to watch two different TV programs at the same time, you will need two set-top boxes. Call Global Connect Network Customer Service at 1-877-6868248 for deals available when purchasing more than one set-top box.

15.I USE WPA OR GREATER SECURITY FOR MY WIRELESS HOME NETWORK AND I WANT GLOBAL CONNECT NETWORK IPTV.

What can I do in order to receive Global Connect Network IPTV?You can either lower your security to WEP or purchase a wireless network bridge that is capable of connecting to your WPA (or higher) wireless system. The Global Connect Network IPTV set-top box can then be hard-wired (with an Ethernet cable) to the wireless bridge, thereby not compromising the security of your wireless network. The wireless network bridge is installed next to the Global Connect Network set-top box which is placed near the TV you will be viewing Global Connect Network on. Also, for the similar price of a wireless network bridge you can purchase two PlugLink Ethernet adaptors which will connect your Global Connect Network IPTV box to the Internet using the electrical lines in your home. One PlugLink device is connected to your wireless router, the other is plugged directly into the wall electrical outlet where your Global Connect Network IPTV box will be installed. This allows you to keep your WPA security for your wireless settings while connecting your IPTV box to a fast, wired Internet connection anywhere in your house. Go to www.buyasoka.com for more information or to purchase your PlugLink device today!